
Overview
The BSB20120 Certificate II in Workplace Skills encompasses the skills and knowledge needed for entry-level business positions, and has been designed for those who do not have previous work experience.
​
Your training will focus on:​
-
How to communicate in the workplace
-
How to participate in health and safety processes
-
How to work effectively in the chosen stream of business, this could include:
-
Office administration
-
Health and community care
-
Technology
-
Job Roles
There are no specific job roles for this qualification, but the skill development focuses on business and office-related work environments.

Delivery Mode
Academy Training & Assessment offers this course through an auspice arrangement with secondary schools and colleges.
Teachers deliver this accredited course to secondary school students as part of their VET studies with Academy Training & Assessment responsible for enrolment, registration and certification.
Assessment
Assessment may consist of:
-
Written answers to questions
-
Role plays and practical demonstrations
-
Holistic assessment
​
Evidence may be:
-
Written
-
Audio/video recordings
-
Direct observation
-
Interviews
-
Documents/work instructions
Entry Requirements
All students will engage in a language, literacy, numeracy and digital literacy (LLND) activity to evaluate potential support requirements.
Units
The BSB20120 Certificate II in Workplace Skills consists of 10 units:
-
5 core units
-
5 elective units
Elective units will vary depending on consultation with industry.
Core Units Include
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
​BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
​BSBWHS211 Contribute to the health and safety of self and others
Fees and Subsidies
This qualification is offered to secondary schools on a fee for service basis via an auspice arrangement.
​
There are two fees:
1. Student enrolment, registration and certification
2. VET Materials (the learning and assessment resources, per unit)
Please contact us for current year auspicing fees.

